Shipping Costs

Shipping costs are calculated during checkout based

destination of the items in the order.

Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Delivery Terms

1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days.

.3 Dispatch Time

Orders are usually dispatched within 3 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours,

except on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

5 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

Duties and Taxes

1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and The Melasoil

encourage you to be aware of these potential costs before placing an order with

us.

If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to The Melasoil at the customers expense, and

the customer will receive a refund for the value of goods paid.

The cost of the initial shipping will not be refunded.

Customer service

For all customer service enquiries, please email us at info@melasoil.gr

or call us at +30 6930376265