External – Aesthetic Defects
The customer is obliged upon receipt, unpack and check the products to confirm the absence of external, aesthetic defects, and in the event that they exist, it is entitled to reject the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects within ten (10) calendar days of receipt of the item, while in the event of the expiry of that period it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery.
In case of timely declaration, the COMPANY is obliged in a short time to replace this species with another, without the outside, aesthetic defect. In case of unconditional receipt of the item it is considered that it was delivered in excellent external condition without aesthetic defects.
Returns of products at the company’s charge
The return of products is charged at the expense of the COMPANY
In all cases where other than those sold are delivered, by type or quantity.
If at the time of delivery the item has a package damaged, completely or for the most part.
Where it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer providing the guarantee of good operation) or a lack of property, which has previously been concluded in writing with the COMPANY.
In the case of damaged packaging, the customer is entitled not to accept receipt of the product in the first place and to request its replacement, after consultation with the COMPANY.
In cases of return at the company’s charge, the products must be returned to the status received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of superior violence, otherwise the right to be replaced under this condition shall be lost.
In all cases the product to be replaced should be returned together with all documents accompanying the product (e.g. DAT, Retail A.C.) and its full packaging (unless it is a defect found later in delivery and the packaging does not exist or also except in the case of a product the packaging of which was received by distributors at the time of delivery of the item).
The return of the products at the company’s charge will be made either by personal and transport means of the COMPANY or by courier, or in the store maintained by the COMPANY.
When the products are returned, in the event of a manufacturing defect or lack of agreed capacity in writing and as the case may be, repair or replacement will be carried out, otherwise cancellation of the transaction if the customer legally rejects the two preceding ones; in which case, provided that the products have been received and checked by the COMPANY, in case of cancellation, the refund to the customer will be made in the same way as their payment (i.e. with a cash refund if the purchase was paid in cash, with cancellation of a debit/credit card charge in case of purchase with such a card, and so on) with the care of the COMPANY.
In particular, in the case of debit/credit card billing of the purchase value, the the obligation of the COMPANY to repay the amount is limited to the declaration of cancellation of the transaction to a bank cooperating with it that serves the transactions of the COMPANY (which then, if it does not receive the same issuer of that debit/credit card, will forward the notification of the cancellation of the transaction to the card issuer bank in order to cancel the charge on the basis of the policy it applies and the contract it has drawn up with the customer). The COMPANY, following this information to the cooperating bank, is not responsible for the time and manner of execution of the counter-account, decided by the issuer of the debit/credit card bank which is regulated by the above mentioned contract of the bank with the customer.
In the case of cash payment, if the customer had chosen the store collection option, the refund will be made by refunding his money to him from the store where he received the product.
The refund shall be made no later than fourteen (14) working days of both the product and the price (the last from the day of return of the product).
In the event that the products are returned damaged or incomplete, the COMPANY has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make unilaterally and without further ado a total or partial offsetting of his claim against the customer against the price received.
In the event that a product(s) is found to be defective at the time of delivery to the customer (hereinafter referred to as DOA), the return of the product(s) will also be at the company’s charge.
The return of the products, which are considered defective on delivery (DOA) will be accepted by a customer’s declaration within seven (7) calendar days of their delivery to the customer for mobile phones, and within ten (10) calendar days of their delivery to the customer for the remaining product categories. At the same time, the product should not be damaged or damaged by the fault of the holder, other than the diagnosed defect, and must have all the original documents that accompanied the product (e.g. D.A.T., Retail A.P., etc.) all its past and complete packaging.
Right of withdrawal
From the day of submission of the customer’s order up to the expiry of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of such a contract), or from delivery (in the case of products) and even when there are many in the same order from the delivery of the latter and when there is an obligation to deliver products at regular intervals from the delivery of the first , the customer is entitled to withdraw from the sale.
This withdrawal is unjustified and without any charge to the customer and if the item has already been delivered the customer must return the product unprocessed, precisely in the condition that he received it, with all his accessories, the forms accompanying it and its packaging in excellent condition. The return of the item shall be accepted only if the purchaser has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. Withdrawal is not understood if the customer has used or activated the item even once in which case the product is now considered second-hand.
The declaration of withdrawal shall be made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of a declaration of withdrawal as soon as it comes to it.
Following the declaration of withdrawal, the COMPANY is obliged to pay the price received.
Exemptions from withdrawal
Service contracts after the full provision of the service, if the performance began with the prior express consent of the customer and with his recognition that he will lose his right of withdrawal as soon as the contract is fully executed by the supplier.
Sale of sealed products (e.g. sealed computer software), unsealed after delivery
The products available from the COMPANY carry all necessary certification of safe operation. The products are accompanied by written instructions for use (except for simple products) and a written guarantee of good operation of reasonable duration, in the Greek language, where this is mandatory by law. The guarantee form, if provided, shall always include the name and address of the guarantor, the product to which the guarantee relates, its precise content, its duration, its local area of validity and the rights afforded by applicable law.
The warranty of the device has a duration according to the manufacturer from the date of its purchase and allows the problem to be repaired free of charge, provided that the following conditions are met:
Have the dealership warranty and proof of purchase of a device.
Do not tamper with device constants (Serial No.)
Do not exclude damage on the basis of the manufacturer’s warranty form